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how to fix this?

PostPosted: Mon Apr 20, 2015 11:01 pm
by vegaskid89
Trying to reinstall pt4 and getting errors, not sure why I cant just cruise through setting it up.

http://i.imgur.com/WE7g4yA.jpg

what do I do?

Re: how to fix this?

PostPosted: Tue Apr 21, 2015 2:36 am
by WhiteRider
That suggests that PokerTracker cannot connect to PostgreSQL - did you uninstall PostgreSQL, or install it manually and choose a different port or password?
If you uninstalled PostgreSQL you will need to make sure it is fully uninstalled and then re-install it - our guides are here if that is the case.

Re: how to fix this?

PostPosted: Tue Apr 21, 2015 1:25 pm
by vegaskid89
yeah I uninstalled Post also, should I download that first?

Re: how to fix this?

PostPosted: Tue Apr 21, 2015 1:34 pm
by vegaskid89
Do you have a download link? Theres so many im not sure which one to do.

Re: how to fix this?

PostPosted: Tue Apr 21, 2015 3:41 pm
by kraada
Do you have a 64 bit operating system?

Re: how to fix this?

PostPosted: Tue Apr 21, 2015 3:46 pm
by vegaskid89
yes

Re: how to fix this?

PostPosted: Wed Apr 22, 2015 2:36 am
by WhiteRider
This is the download page - we currently recommend PostgreSQL 9.3, and this is the direct link to the 64-bit Windows version.

Re: how to fix this?

PostPosted: Wed Apr 22, 2015 2:53 am
by vegaskid89
what am i suppose to do at this point?

http://i.imgur.com/mQrId7p.png

Re: how to fix this?

PostPosted: Wed Apr 22, 2015 2:55 am
by WhiteRider
You can skip the Stack Builder step - follow our installation guide if you're not sure what to do.

Re: how to fix this?

PostPosted: Wed Apr 22, 2015 3:41 am
by vegaskid89
I followed the steps but i cant get postsql to run, it wont show up on my processes tab and says to contact someone for personalized support. I feel like its a spider web im just tangling up more and more. =/