PokerTracker

hey,

i deinstalled pt4 the other day and installed again later. now i am getting an error when i open it: http://gyazo.com/d3eb617dae5678c6e92b17cdfa65e1bc

i always have to create a new db, because it can't connect to an existing one. when i close it and open it again it is the same thing.

please help, thanks

oh and i deleted and reinstalled postgres as well. did the same with hm2 and it works fine

PostgreSQL is required for PT4 to function properly - you'll need to reinstall it for things to work. If you want to maintain your databases you had in PT4 you'll need to install the same version and not to have deleted your data folder. Our uninstall/reinstall guides can be found here.

i don't want to maintain any of my databases, i actually want to start from scratch.
and i have installed and uninstalled different versions of postgres, including the one that i first used.
and i did everything according the uninstall/reinstall guides

but even when i uninstall and reinstall postgres and pt4 the old databases remain (but i can't connect to them). how can i kill them for good?

do you guys have some kind of priority support? i have lost a lot of time on this already. would be happy to pay for quick help, maybe someone could do the uninstall/reinstall together with me with teamviewer.

If you have fully uninstalled PostgreSQL including all the data then the databases have been deleted and all you need to do is to tell PT4 that they no longer exist by selecting them in Database > Database Management and clicking 'Remove'.

can i get some support over teamviewer please? will pay for your time.

i can make and connect to databases now, but importing is painfully slow and i get this error message when i change to another db: http://gyazo.com/c749fb0b9705b63ddcb90f386f74bae1

That database needs its cache rebuilt then - that's in Database Management -> Rebuild Cache and you'll want to do a Full Cache Rebuild. Depending on your database size this can take a very long time so it may be best to let it run overnight.

i get this error then: http://gyazo.com/69e67caf5a756533d068784762af8b86

it's the 3rd time i am asking this - could one of your support guys help me out over teamviewer? i will pay for your time of course.