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Expresso-myCbuy-in=My CFee

PostPosted: Tue May 19, 2015 6:21 am
by shundo
Hi,
As you can see on pics my Cbuy-in = my Cfee on Expresso 3handed games on Winamax that is not normal.
You could also see that my Cnet adjusted is completely false, if i click on the most loosing line in cnet adjusted i get completely others results...
Is there some thing i missed filtering Expresso or what else ? thanks

Re: Expresso-myCbuy-in=My CFee

PostPosted: Tue May 19, 2015 8:56 am
by kraada
It looks like you've customized that report some - if you restore it to the default statistics do you still see this discrepancy?

Re: Expresso-myCbuy-in=My CFee

PostPosted: Tue May 19, 2015 10:13 am
by shundo
Thanks for answering, unfortunately yes it is the same, i clear all filters and restore default in all reports, the problem is my C Fee = My C buy-in as you can see on this new screenshot, just add my cfee and cbuy-in

Re: Expresso-myCbuy-in=My CFee

PostPosted: Tue May 19, 2015 12:30 pm
by kraada
You can edit the fees for the tournament by clicking Edit Tournament Results on the right hand side and updating the fee amount for the tournaments to the proper values.

Re: Expresso-myCbuy-in=My CFee

PostPosted: Tue May 19, 2015 12:50 pm
by shundo
yes it seems to be the problem, when i edit the tournament it seems that PT4 track the tournament with buy-in 0€ and fee to the amount of the buy-in, how can fix them for all same buy-in tournament ? as you suggest i can edit one tournament at a time, i do almost 200+ tournaments a day how to solve this ? thanks

Re: Expresso-myCbuy-in=My CFee

PostPosted: Tue May 19, 2015 12:54 pm
by kraada
Please send us a hand history and tournament summary that is not detecting properly via our support system and we'll look into why this isn't detecting properly.

Re: Expresso-myCbuy-in=My CFee

PostPosted: Sat Oct 03, 2015 7:17 am
by superarne
any update on this? I am experiencing the same issue @ 5€ level expresso

Re: Expresso-myCbuy-in=My CFee

PostPosted: Sat Oct 03, 2015 7:31 am
by Flag_Hippo
There was an issue with the information provided by Winamax in the hand history files. If you can attach a new sample of hands to a Support Ticket along with a link to this thread we can check to see if anything has changed regarding this.