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PLO ZOOM HUD not working on PS.ee

PostPosted: Tue Sep 01, 2015 8:24 am
by kroonike
Today around 12:00 EET PLO Zoom tables at PokerStars became unavailable for some time (they did something similar to server restart, but only for ZOOM tables), after that my HUD completely stopped working for PLO ZOOM. I have a latest version of PT4 and everything works fine on regular PLO tables.

Re: PLO ZOOM HUD not working on PS.ee

PostPosted: Tue Sep 01, 2015 9:13 am
by WhiteRider
Please follow the directions here - be sure to read the notes on exactly what you need to do.

Re: PLO ZOOM HUD not working on PS.ee

PostPosted: Tue Sep 01, 2015 11:53 am
by kroonike
I reinstalled PokerStars client and followed the instructions in the post above. My ZOOM HUD is working now, however, the HUD stopped showing HERO's stats at the table (works perfectly fine for other five player at the table). Any ideas how to fix this?

Re: PLO ZOOM HUD not working on PS.ee

PostPosted: Tue Sep 01, 2015 1:10 pm
by kroonike
Found another glitch in addition to missing hero's stats, HUD Hand History Viewer does not work at all.

Re: PLO ZOOM HUD not working on PS.ee

PostPosted: Tue Sep 01, 2015 1:55 pm
by kraada
Please send us a support ticket with your logs so we can investigate further what is going on with your Hero stats. Regarding the hand history viewer - where are you looking for the HUD?

Re: PLO ZOOM HUD not working on PS.ee

PostPosted: Wed Sep 02, 2015 3:07 am
by WhiteRider
kroonike wrote:Found another glitch in addition to missing hero's stats, HUD Hand History Viewer does not work at all.

This is expected behaviour for Zoom hands - since you can fast fold it isn't possible to display the last hand properly at fast fold tables.

Re: PLO ZOOM HUD not working on PS.ee

PostPosted: Thu Sep 03, 2015 10:07 am
by kroonike
WhiteRider wrote:
kroonike wrote:Found another glitch in addition to missing hero's stats, HUD Hand History Viewer does not work at all.

This is expected behaviour for Zoom hands - since you can fast fold it isn't possible to display the last hand properly at fast fold tables.

Well, its not only about the last hand, the hand history viewer does not open at all. I described everything in the ticket two days ago. I wonder if there is any progress on "No hero stats/not working hh viewer" problem? Playing w/o my own stats and w/o possibility to mark hands for review is very annoying!

Re: PLO ZOOM HUD not working on PS.ee

PostPosted: Thu Sep 03, 2015 2:28 pm
by kraada
The hero stats should be working in 4.14.2 which was released earlier today - can you please confirm if that's the case for you?