What to do when 1 or more hud is messed up?

Questions and discussion about PokerTracker 4 for Windows

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What to do when 1 or more hud is messed up?

Postby epalanb » Fri Nov 11, 2016 10:39 am

I was on 4 tables and the hud on each was fine for quite some time and all of a sudden I notice that hero (me) sitting in seat 4 shows up as seat 3 and I have no stats on me even though I have been playing for like an hour and have played something like 50 hands at that table. Other stats etc on other players were messed up as well including just being missing all together. Sort of like that specific table needs a reset. Other tables were fine and the table was good so I didn't really want to leave. Eventually just left..

Anyone seen this before? What's the fix?

Thanks
epalanb
 
Posts: 6
Joined: Fri Nov 11, 2016 10:32 am

Re: What to do when 1 or more hud is messed up?

Postby Flag_Hippo » Fri Nov 11, 2016 4:12 pm

If you are not using the latest version of PokerTracker 4 you should update that here:

Download PokerTracker 4

If that does not help please open a Support Ticket and report your problem so that we can check your log file to see what is going on.
Flag_Hippo
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Re: What to do when 1 or more hud is messed up?

Postby epalanb » Mon Nov 14, 2016 10:02 am

Updated now. If it happens again I will report it as you suggest. Thanks
epalanb
 
Posts: 6
Joined: Fri Nov 11, 2016 10:32 am


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