Page 1 of 1

Problem getting hands in ZOOM

PostPosted: Sun Feb 12, 2017 4:13 pm
by pedro.furla
Hello,

The results from poker tracker and the cashier from pokerstars are not matching.
O guess that some big hands that I lost were not computed during the session. I am not sure if thats the case,
or the program is just not computing the loses of the hands, I dont know.

I did not close the app, waited to sit out to close all the tables, and stayed all the session in the
"get hands while playing" .

Please help

Re: Problem getting hands in ZOOM

PostPosted: Sun Feb 12, 2017 9:37 pm
by pufox
me too

Re: Problem getting hands in ZOOM

PostPosted: Mon Feb 13, 2017 8:46 am
by Flag_Hippo
There is an issue with the latest PokerStars update where it is not writing all hand history files to your computer. This primarily seems to be an issue with Spin & Go games with 6x + multipliers and Zoom games. Until PokerStars resolve that you can request your hand histories again from PokerStars and import them into PokerTracker 4 (Play Poker -> Get Hands From Disk) to capture any missed hands.