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Pokerstars does not appear to be installed.

PostPosted: Mon Aug 28, 2017 8:08 am
by Kubsoneiro
Hello.
My problem is that when Im trying to configure PokerStars it shows message "Pokerstars does not appear to be installed.". It still imports hands, HUD works, but Im having problems trying to open table threw TableTracker.
When I wanted to open PokerStars threw PokerTracker, nothing just happened. So maybe it's because of that message?
Please give me some tips, how to fix it.
Thanks.

Re: Pokerstars does not appear to be installed.

PostPosted: Mon Aug 28, 2017 8:30 am
by Kubsoneiro
Also I can't launch Pokerstars threw that application.

Re: Pokerstars does not appear to be installed.

PostPosted: Mon Aug 28, 2017 4:04 pm
by Flag_Hippo
Try reinstalling your PokerStars client and if that does not resolve the issue then enable logging, reproduce this problem and then send your log file to us in a Support Ticket. You can access the log file by clicking 'File --> Show User Data Folder' in the main PokerTracker 4 window - the file we need is the text file called 'PokerTracker4.log' that is in that folder. Also please let us know what PokerStars skin you are playing on.

Re: Pokerstars does not appear to be installed.

PostPosted: Tue Aug 29, 2017 7:02 am
by Kubsoneiro
Worked for me.
Thanks

highfalutin