Page 1 of 1

Pokerstars not importing Windows 10

PostPosted: Fri Jan 19, 2018 9:13 am
by jannilive
I just installed Pokerstars. HH track matches for PT4 and where they are saved on disc. No hands are imported though. Any ideas?

Re: Pokerstars not importing Windows 10

PostPosted: Fri Jan 19, 2018 2:19 pm
by Flag_Hippo
Is the option to 'Save My Hand History' enabled in the PokerStars client and are the hands saving in English? Are you clicking 'Play Poker -> Get Hands While Playing' in PokerTracker 4? If that's not the trouble then please enable logging, reproduce this problem and then send your log file to us in a Support Ticket so we can see what is going on here:

Tutorial: Reporting A Problem