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PT4 not working with partypoker after their latest update

PostPosted: Thu Nov 15, 2018 5:23 am
by rammstein107
"Error: partypoker: Invalid limit/blind information in hand" with every hand it imports. No hud or reports or anything. Please fix, thank you.

Re: PT4 not working with partypoker after their latest updat

PostPosted: Thu Nov 15, 2018 6:26 am
by marcowong96
I encountered a similar problem too. My hands are imported normally, but there is no hud display on the tables after I clicked 'get hands while playing'. I tried restarting pokertracker, partypoker and my pc as well, nothing works.

Re: PT4 not working with partypoker after their latest updat

PostPosted: Thu Nov 15, 2018 6:58 am
by Matsach
Same problem on Partypoker after their update

Re: PT4 not working with partypoker after their latest updat

PostPosted: Thu Nov 15, 2018 7:15 am
by rammstein107
marcowong96 wrote:I encountered a similar problem too. My hands are imported normally, but there is no hud display on the tables after I clicked 'get hands while playing'. I tried restarting pokertracker, partypoker and my pc as well, nothing works.

Cash game hands were imported for me too, but no spin and go hands.

Re: PT4 not working with partypoker after their latest updat

PostPosted: Thu Nov 15, 2018 7:37 am
by Flag_Hippo
Please report your issues to us in a Support Ticket and let us know what PartyPoker client you are using.

Re: PT4 not working with partypoker after their latest updat

PostPosted: Thu Nov 15, 2018 7:58 am
by rammstein107
Flag_Hippo wrote:let us know what PartyPoker client you are using.

If you mean the version of the client then I have no idea where to check that.

Re: PT4 not working with partypoker after their latest updat

PostPosted: Thu Nov 15, 2018 8:07 am
by feature7
+1

When can we expect an update?

Re: PT4 not working with partypoker after their latest updat

PostPosted: Thu Nov 15, 2018 8:29 am
by Matsach
The problem is probably changed name of sit and go hero to jackpots or something like that

Re: PT4 not working with partypoker after their latest updat

PostPosted: Thu Nov 15, 2018 9:08 am
by rammstein107
Did the work for you. In the new handhistories everything is the same, except the part in blue is missing. I added that part to every hand manually and pt4 was able to import the game then. Please don't take 2 weeks to fix this.
Image

Re: PT4 not working with partypoker after their latest updat

PostPosted: Thu Nov 15, 2018 9:11 am
by BinkOrBust
Same problem here. Hands are being imported, but HUD not showing up...