PokerTracker

Hey,

I updated to the newest version and can no start PT4. It says I cannot connect to postgres (says there is a connection error, advises restarting postgres service, did that, restarted computer, still won't start/connect). All of my firewall exceptions are implemented. I reinstalled 4.15.12 and no issues now.

Anyone else having this issue/how do I resolve it?

Please tell us which PostgreSQL version you have? You can see that in the Database > Database Management window.
Please also tell us what operating system (Windows or Mac, and the version) you're using?

WhiteRider wrote:Please tell us which PostgreSQL version you have? You can see that in the Database > Database Management window.
Please also tell us what operating system (Windows or Mac, and the version) you're using?

PostgresSQL v9.3.17
Windows 10 OS

Thanks - that's a really common setup so I'm not sure why it wouldn't be working.

You could try updating to the latest 9.3 version - currently 9.3.25.
https://www.enterprisedb.com/downloads/ ... -downloads

If you still have the problem please enable logging (Configure > Options) and update to v4.15.13 again and run it, then attach the PokerTracker4.log file from C:\Users\yourname\AppData\Local\PokerTracker 4\Logs (which you can access from the PT4 File menu) to a Support Ticket after the problem occurs.

Tutorial: Reporting a problem

I have a user with the same problem after updating to 4.15.13. In his case changing server from "localhost" to "127.0.0.1" solved the problem.

This problem has occured for me aswell, it happend at 00:00 2019-10-17, I've deleted postgres, reinstalled it, did the same with pokertracker4 and the issue is still there.


Changing from localhost to 127.0.01 didn't solve the problem for me.

What worked for me in the end was during the installtion of postgreSQL, when it asks what password to set I set it as dbpass , since in the logfiles of PT4 it said it was the wrong password when I tried with my own. After that "localhost" didn't work but "127.0.0.1" did.