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Database management problems (innexistent databases)

PostPosted: Sat Nov 16, 2019 12:44 am
by SkunkBoy
2PROBLEMS
1) In database management I.m being showed 3 databases .. from which 2 of them are innexistent(I can.t delete , rename ,nor find them in pg admin also)

Second:
I only use one database .. and after this last update I was asked to update the database.I receive some kind of error like this
I attached the screnshot in the message.
Thank you!

Re: Database management problems (innexistent databases)

PostPosted: Sat Nov 16, 2019 4:14 am
by WhiteRider
If those databases were deleted outside of PT4 then you can remove them from PT4 by selecting them and clicking the Remove button.

Re: Database management problems (innexistent databases)

PostPosted: Sat Nov 16, 2019 5:09 am
by SkunkBoy
Hey , I did that , and they dissaperead.Now the problem is that when I try to update the database .I receive this error :

Re: Database management problems (innexistent databases)

PostPosted: Sat Nov 16, 2019 5:11 am
by SkunkBoy
Also , if I don.t do the update and I go to "view stats" a this red line appears !

Re: Database management problems (innexistent databases)

PostPosted: Sat Nov 16, 2019 10:10 am
by WhiteRider
Do you use a ProPokerHuds Hud or stats? It looks as if the error is related to that, and I'm not personally familiar with the changes they make to the database structure, but it looks as if something there is interfering with the update process.

Please enable logging (Configure > Options) and restart PT4. Reproduce the problem then attach the PokerTracker4.log file from C:\Users\yourname\AppData\Local\PokerTracker 4\Logs (which you can access from the PT4 File menu) to a Support Ticket so that we can see exactly what is going on.

Tutorial: Reporting a problem

Re: Database management problems (innexistent databases)

PostPosted: Sat Nov 16, 2019 10:42 am
by SkunkBoy
Yes, I use those stats from propokerhuds.Please tell me what logs should I add into support ticket because there I have like 1.5gb logs

Re: Database management problems (innexistent databases)

PostPosted: Sat Nov 16, 2019 1:48 pm
by WhiteRider
The file we need is "PokerTracker4.log" from the main folder (after you reproduce the problem).

You may want to post in the PPH section of the forum too, to see if they have any ideas.

Re: Database management problems (innexistent databases)

PostPosted: Sat Nov 16, 2019 8:27 pm
by SkunkBoy
ok , thank you , I sent you all the info!

Re: Database management problems (innexistent databases)

PostPosted: Sat Nov 16, 2019 8:54 pm
by HYPERION666
I have the same problem any solution?

Re: Database management problems (innexistent databases)

PostPosted: Sat Nov 16, 2019 9:47 pm
by HYPERION666
Where can I download the previous version 4.15.13 while solving the problem?