session start time customized (2 hours earlier) .WHERE SAVE?

Discuss how to create custom stats, reports and HUD profiles and share your creations.

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Re: session start time customized (2 hours earlier) .WHERE S

Postby marvin » Fri Oct 19, 2012 5:58 pm

no good. same error also with your tip
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Re: session start time customized (2 hours earlier) .WHERE S

Postby WhiteRider » Sat Oct 20, 2012 5:04 am

Please export your stat and attach it to a Support Ticket so that we can experiment with it.
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Re: session start time customized (2 hours earlier) .WHERE S

Postby Poker_Pro_81 » Mon Nov 05, 2012 11:16 am

WhiteRider wrote:The problem is that iPoker do not specify the time zone in their hand histories, so PT4 does not know how to adjust it. We plan to add an option to configure time adjustments on a per-site basis – if you want to get a notification when this functionality is added please open a Support Ticket.


I think it is very important to add this. I play on iPoker and Party, because I don´t have the opportunity to adjust iPoker time a get the following disturbing problems:
1. The time line in Graphs is wrong because of the iPoker hands is +1 hour (I am in CET).
2. It’s hard to find Party hands in "View Today´s Hands" list, because iPoker always invades the list from above.
3. My totally "Hours" played gets wrong in reports.

In witch way should I act as a user if I want this to get attention? Is this post the right way, or should I add a support ticket? I guess you have to priorities between many request, and I just want to know the right way to tell you what I want.
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Re: session start time customized (2 hours earlier) .WHERE S

Postby kraada » Mon Nov 05, 2012 2:24 pm

Creating a ticket is the best next step for you - that will get your request in our system and if a fix or update changes the status of this request we'll make sure you get automated notification via your ticket.
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