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Convert tool doesn't works

PostPosted: Mon Jun 10, 2024 3:05 pm
by 9ae6
Hello
The conversion tool to convert stats 'cash to tourney' or 'tourney to cash' no longer works.
Have you noticed this?
However, when I do it manually, the stats work in cash and tournament. That's strange.

Re: Convert tool doesn't works

PostPosted: Tue Jun 11, 2024 5:42 am
by Flag_Hippo
Statistic conversions are working for me in both directions so please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce your issue and then attach your support bundle to a Support Ticket along with an exported custom statistic that's generating the error. The support bundle is created via the 'File -> Create Support Bundle' menu option in PokerTracker 4.

Re: Convert tool doesn't works

PostPosted: Tue Jun 11, 2024 7:05 am
by 9ae6
Ok, I'll do it now, thanks again.