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Missing CURRENT MONTH Stats

PostPosted: Wed Nov 06, 2024 4:50 pm
by wallacedavidl
Hey Team -

When I click View Stats - Basic - By Date, I don't see the Stats for the Current Month. Please advise...

Respectfully,
David

Re: Missing CURRENT MONTH Stats

PostPosted: Thu Nov 07, 2024 8:26 am
by Flag_Hippo
Are you seeing data for the current month in other reports? Do you have the correct player selected? Are you using any filters that would prevent data from appearing? So we can see what's going on here please attach screenshots of your entire PokerTracker 4 report windows either here or privately to a Support Ticket.

Re: Missing CURRENT MONTH Stats

PostPosted: Thu Nov 07, 2024 8:06 pm
by wallacedavidl
Below is the requested Screenshot...

Re: Missing CURRENT MONTH Stats

PostPosted: Fri Nov 08, 2024 8:09 am
by Flag_Hippo
Thanks but you haven't addressed the questions I asked. Do you have the correct player selected for the report or not? You have an open ticket in our system where you mention playing on ACR but the player I see in your screenshot is an Ignition player so if the hands you have played in November were on a different poker site then you would need to select the correct player to see that data:

Guide: Changing the Active Player

If you want to see all of your poker data at the same time then you can create an alias:

Guide: Player Name Aliases

Re: Missing CURRENT MONTH Stats

PostPosted: Fri Nov 15, 2024 10:00 pm
by wallacedavidl
Thanks for the solution.