Custom Stat Acts Weird

Discuss how to create custom stats, reports and HUD profiles and share your creations.

Moderators: WhiteRider, kraada, Flag_Hippo, morny, Moderators

Custom Stat Acts Weird

Postby husngforfood » Thu Sep 20, 2012 3:13 am

When I put it on a table group it shows the correct value but when I put it on a popup group it just displays '-'.
husngforfood
 
Posts: 83
Joined: Wed Mar 21, 2012 4:03 am

Re: Custom Stat Acts Weird

Postby kraada » Thu Sep 20, 2012 10:07 am

Are you running our latest beta version? There is a known issue with earlier versions related to popups populating.
kraada
Moderator
 
Posts: 54431
Joined: Wed Mar 05, 2008 2:32 am
Location: NY

Re: Custom Stat Acts Weird

Postby husngforfood » Fri Sep 21, 2012 6:41 am

Yes, I'm running the latest beta.

Looked a bit further into things:
- these custom stats (actually any custom stat) pop up instantly when they're on a table group
- they take like 7-9 sec to populate if I have only one game with that specific opponent and never become visible if more than that
- I have a fairly new DB with only 6 tourneys and ~100 hands, for 3 of the older ones custom stats never popupulate in popups
husngforfood
 
Posts: 83
Joined: Wed Mar 21, 2012 4:03 am

Re: Custom Stat Acts Weird

Postby kraada » Fri Sep 21, 2012 11:49 am

Please restart PT4 using the Logging Enabled link on your Start Menu and reproduce this problem. Then please send us the PokerTracker4.log file via a support ticket so that we can investigate this further for you. You can find this file by clicking File -> Open User Data Folder in the main PT4 window. The file we need is the text file called PokerTracker that's in the folder that appears.
kraada
Moderator
 
Posts: 54431
Joined: Wed Mar 05, 2008 2:32 am
Location: NY


Return to Custom Stats, Reports and HUD Profiles

Who is online

Users browsing this forum: No registered users and 135 guests

cron
highfalutin