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Custom Stat Acts Weird

PostPosted: Thu Sep 20, 2012 3:13 am
by husngforfood
When I put it on a table group it shows the correct value but when I put it on a popup group it just displays '-'.

Re: Custom Stat Acts Weird

PostPosted: Thu Sep 20, 2012 10:07 am
by kraada
Are you running our latest beta version? There is a known issue with earlier versions related to popups populating.

Re: Custom Stat Acts Weird

PostPosted: Fri Sep 21, 2012 6:41 am
by husngforfood
Yes, I'm running the latest beta.

Looked a bit further into things:
- these custom stats (actually any custom stat) pop up instantly when they're on a table group
- they take like 7-9 sec to populate if I have only one game with that specific opponent and never become visible if more than that
- I have a fairly new DB with only 6 tourneys and ~100 hands, for 3 of the older ones custom stats never popupulate in popups

Re: Custom Stat Acts Weird

PostPosted: Fri Sep 21, 2012 11:49 am
by kraada
Please restart PT4 using the Logging Enabled link on your Start Menu and reproduce this problem. Then please send us the PokerTracker4.log file via a support ticket so that we can investigate this further for you. You can find this file by clicking File -> Open User Data Folder in the main PT4 window. The file we need is the text file called PokerTracker that's in the folder that appears.

highfalutin