PokerTracker

PokerStars released an update to their software which broke table opening in TableTracker. This will be fixed in the next release. Until then, you can do the following which will resolve the issue:

With PokerTracker closed, open "My Computer" and browse to your PokerTracker 4/Data/Bin directory.
In a default installation this is:
C:\Program Files (x86)\PokerTracker 4\Data\Bin
Locate the file named "if1.enc" and delete it. Now save the following file linked below to this same directory.

http://www.pokertracker.com/misc/if1.enc

Once saved, start PokerTracker, launch PokerStars from within TableTracker and table opening should now work.

Best regards,

Derek

Link doesnt work

Thanks for pointing that out - I'll make sure we get it fixed.

This fix does not work with 4.06.4.

You should not need to apply this fix to 4.06.4. Please reinstall 4.06.4 and try again and it should work properly - things are working properly for us on our end with that version.

Didn't work 2 years ago und today for me. Property the problem is the Pokerstars directory isn't saved after i click on "OK".

Please enable logging, reproduce this problem and then send your log file to us in a Support Ticket. You can access the log file by clicking 'File --> Show User Data Folder' in the main PokerTracker 4 window - the file we need is the text file called 'PokerTracker4.log' that is in that folder.