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Tabletracker: problems with opening tables on PartyPoker

PostPosted: Sat Sep 08, 2012 7:11 am
by PowerSnoopy
Hi,

TableTracker doesn't open the selected tables on PartPoker (PP):
I've launched PP through TableTracker's "Launch Site" button.
However, after having selected a table on the table list, a click on the "Open Table" button opens a completely unrelated table. It's not even the same blind level!

Your help is greatly appreciated. Thanks!

Re: Tabletracker: problems with opening tables on PartyPoker

PostPosted: Sat Sep 08, 2012 9:06 am
by kraada
This is the first I've heard of this particular behavior. Please restart PT4 using the Logging Enabled link on your Start Menu and reproduce this problem. Then please send us the PokerTracker4.log file via a support ticket so that we can investigate this further for you. You can find this file by clicking File -> Open User Data Folder in the main PT4 window. The file we need is the text file called PokerTracker that's in the folder that appears. Once we have your logs it will help us narrow down what is going on here and make sure it gets fixed and you get automated notification once it is.

Re: Tabletracker: problems with opening tables on PartyPoker

PostPosted: Tue Sep 11, 2012 8:23 am
by APerfect10