PokerTracker

PokerStars released an update to their software which broke table opening in TableTracker. This will be fixed in the next release. Until then, you can do the following which will resolve the issue:

With PokerTracker closed, open "My Computer" and browse to your PokerTracker 4/Data/Bin directory.
In a default installation this is:
C:\Program Files (x86)\PokerTracker 4\Data\Bin
Locate the file named "if1.enc" and delete it. Now save the following file linked below to this same directory.

http://www.pokertracker.com/misc/if1.enc

Once saved, start PokerTracker, launch PokerStars from within TableTracker and table opening should now work.

Best regards,

Derek

THANK YOU KINDLY, ALL WORKING NOW

Didn't help.

slidok,

Please restart PT4 using the Logging Enabled link on your Start Menu and reproduce this problem. Then please send us the PokerTracker4.log file via a support ticket so that we can investigate this further for you. You can find this file by clicking File -> Open User Data Folder in the main PT4 window. The file we need is the text file called PokerTracker that's in the folder that appears.

again dont open tables... New soft on Pokerstars...

I can confirm we see this on our end as well and we will work on an update to address it.

OP updated with new file to fix the broken table opening due to a new Stars update.

-Derek

What is OP?

It's short for Original Post.

What about on a Mac? I found the directory library/application support/poker tracker 4/data, but there is no sub folder after that.