PT4 mac with 2 screens: second screen HUD is hidden

[Steinpilz0104]

Hi

A fellow of pokerstrategy.fr has to screens. On the main screen, PT4 works fine. On the second screen, the stats are in disorder and as soon as he plays on a table, they disappear.

Thanks for your answer and regards

[kraada]

Can you ask him to try moving the table and let me know whether or not the stats are actually hidden behind the table?

[Steinpilz0104]

Hi

He confirmed me that they are "under" the table.

[kraada]

Ok, that is an issue that we've seen in a few cases, but we're still trying to figure out the cause.

Please have him create a support ticket with the following information:

If he could take screenshot of the Apple -> About this Mac -> More Info first screen and the Displays screen and attach them that would be a big help. If you post the ticket number here as well I'll make sure it gets forwarded to the right place.

[Steinpilz0104]

Hi kraada

The fellow has reinstalled his system completely and it works now. You can close the topic.

Regards

[kraada]

Please let me know if it happens to him again - especially if it starts after installing any particular third party software.

[Steinpilz0104]

OK, I'll tell him about it.

[gedge1975]

hi

HUD problem with poker tracker 4 screens on multi room winamax OSX moutain lion.
HUD normally works on the main screen but on the second HUD does not hold on to the good nicknames and information can be found in the disorder on the tables.
I have found that on the settings of preferees positions at the table there are only for tables has 10 players and the choice winamax restreind has 4 choices of position.

thank you

[kraada]

If you're using multiple desktops, the HUD only will appear on the first desktop at this time. If you're using two physical monitors it should appear on both. Please send us a support ticket in that case with a screenshot of the problem and a screenshot of your Apple -> About this Mac -> More Details -> General and More Details -> Display screens, so that we can continue to investigate that problem.

[gedge1975]

If you're using multiple desktops, the HUD only will appear on the first desktop at this time. If you're using two physical monitors it should appear on both. Please send us a support ticket in that case with a screenshot of the problem and a screenshot of your Apple -> About this Mac -> More Details -> General and More Details -> Display screens, so that we can continue to investigate that problem.

Here are the video settings on my imac :AMD Radeon HD 6750M :

Jeu de composants: AMD Radeon HD 6750M
Type: Processeur graphique (GPU)
Bus: PCIe
Longueur de la voie PCIe: x16
VRAM (totale): 512 Mo
Fournisseur: ATI (0x1002)
Identifiant du périphérique: 0x6741
Identifiant de révision: 0x0000
Révision de la ROM: 113-C2950H-170
Version du gestionnaire EFI: 01.00.544
Moniteurs:
iMac :
Type de moniteur: LCD
Résolution: 1920 x 1080
Profondeur de pixels: Couleurs 32 bits (ARGB8888)
Moniteur principal: Oui
Miroir: Désactivé
Connecté: Oui
Intégré: Oui
Type de connexion: DisplayPort
Maestro222DX :
Résolution: 1920 x 1080 @ 60 Hz
Profondeur de pixels: Couleurs 32 bits (ARGB8888)
Numéro de série du moniteur: D200C0014000
Miroir: Désactivé
Connecté: Oui
Rotation: Gérée
screen capture of the problem as an attachment



thanks