No custom stats after HUD profile import.

[viju]

Hello!

I imported a HUD profile with a lot of custom columns and stats made by my friend on PC to my MacBook. It works fine, but I see no imported custom stats and columns in Configure Statistics section (though I see all custom stats and columns made by myself). People who imported that HUD profile to PC see all those stats and colums. Is there a way to fix this?
One more issue: I tried to run Rebuild Cache procedure in order to get those stats, it hung PT4 and I had to force quit it every time.

[kraada]

Custom stats are not cached in PT4, so doing anything with the cache isn't going to make a difference. Are you running the trial? You cannot import custom stats into the trial.

[viju]

I'm running full version. The stats are imported as far as I understand - I can see them in HUD while playing and in HUD editor. But for some reason I can not see and edit them in Configure Stats.

[kraada]

Are you looking in the right section? If they're tournament stats you'd need to change to T from $ at the top ($ is for cash stats).

[viju]

Here's an example. 'Hands x.xk' is an imported stat. I can see it in HUD editor, it's a Cash HUD profile. But the only custom stat I see in Cash tab of Configure Stat box is 'Hands k', a stat I donwloaded from repository.

[viju]

I've got this message when tried to delete the profile and reimport it again, maybe that's the reason I can't see the stats?

[kraada]

Please zip up and attach this HUD profile to a support ticket and we'll look into this further for you. Something does not seem right here.

[viju]

The problem is solved. I deleted my original t_delayed_cbet_opp column and reimported the profile. There was no warning message during import and now I can see and edit all stats.

[viju]

Hello, kraada!
Actually, there is still one problem unsolved: my HUD works, but it doesn't see the hands played before I imported the custom HUD. I'm sure these hands are not lost, because I can see them in Stats tab, it's just HUD doesn't see them for some reason. And Rebuild Cache procedure still hangs PT4. I tried to delete the custom HUD, all the stats that use cnt_t_delayed_cbet_opp column and the column itself, but it doesn't help.

[WhiteRider]

Custom stats are not stored in the cache so that shouldn't affect the Rebuild Cache function.
If you use one of the built-in default Hud profiles does that show stats from all of your hands correctly?

If the cache rebuild fails please enable logging (Configure > Options) and restart PT4 then try to rebuild the cache and if/when it fails attach the PokerTracker4.log file from C:\Users\yourname\AppData\Local\PokerTracker 4\ (which you can access from the PT4 File menu) to a Support Ticket so that we can see what is going on.