With PokerTracker 4 open go to "Configure -> Options -> Enable Logging". This will require a restart of Pokertracker 4. Next start your Poker Site software and login then in PokerTracker 4 click "Play Poker -> Get Hands While Playing" and join a table or two and try playing for a few minutes even if nothing seems to be happening. Once that is done please report this via our
support system with your PokerTracker 4 log file. You can find that file by clicking "File --> Show User Data Folder" in the main PT4 window - the file we need is the text file called "PokerTracker4" that is in that folder.
- Rob