Software crashes on me when I replay a hand

A special forum dedicated to our PT4 for Mac OS X users

Moderators: WhiteRider, kraada, Flag_Hippo, morny, Moderators

Software crashes on me when I replay a hand

Postby vitormilagres » Sat Oct 03, 2015 7:18 pm

I can perfectly replay a hand if I go to a hand report, and then select a given hand.

However, the program ALWAYS crashes on me when I try to replay a hand from my graphs.
For example, on my STATISTICS graph that has BB Won vs. Hands Played
If I click on a point in the graph, I should be able to replay a hand. But the program always crashes on me when I do that
It never happened before

Like I said, whenever I try to replay a hand by going to the REPORTS session, or by clicking on some of the filters, it works completely fine.
The only problem is when I try to replay a hand by clicking on a graph (either under the STATISTICS tab or GRAPHS tab).



Thank you
vitormilagres
 
Posts: 18
Joined: Fri Mar 06, 2015 7:48 pm

Re: Software crashes on me when I replay a hand

Postby vitormilagres » Sat Oct 03, 2015 7:43 pm

I am also sending a link to a youtube video that I created showing the issue

https://youtu.be/R-0fzcDRhi0
vitormilagres
 
Posts: 18
Joined: Fri Mar 06, 2015 7:48 pm

Re: Software crashes on me when I replay a hand

Postby Flag_Hippo » Sun Oct 04, 2015 6:56 am

Thank you. In addition to the crash log you submitted can you also please send us a PokerTracker 4 log file in a Support Ticket. To do that reboot then press/hold the "Alt/Option" key while starting PokerTracker 4 to enable logging, duplicate the problem and then send us the following file (before restarting PokerTracker 4).

--> /Users/SOME_NAME/Library/Application Support/PokerTracker 4/PokerTracker4.log

"SOME_NAME" will be your Mac username on that machine.
Flag_Hippo
Moderator
 
Posts: 15212
Joined: Tue Jan 31, 2012 7:50 am

Re: Software crashes on me when I replay a hand

Postby vitormilagres » Mon Oct 05, 2015 2:01 am

Done!

Let me know if I didn't send the correct file
vitormilagres
 
Posts: 18
Joined: Fri Mar 06, 2015 7:48 pm


Return to PT4 for macOS

Who is online

Users browsing this forum: No registered users and 21 guests

cron