HUD not working on Poker Stars Zoom (OSX)

[MuslimGirl]

I've configured the site properly and enabled zoom HUD. Poker Tracker is collecting zoom hand histories. But the HUD doesn't display.

Poker Stars is installed in English

The HUD works fine on regular speed tables.
Poker Tracker version 4.14.25

[Flag_Hippo]

Is your PokerStars.app located in your Applications folder when you view it in finder? If not, please move it there. Also on the first run, you must start the PokerTracker import (Get Hands While Playing) BEFORE you launch PokerStars. If PokerStars is open, you must close PokerStars, start the import and then open PokerStars before Zoom will be configured and function properly. This only needs to happen the first time that Zoom is configured on your system. Subsequent runs can be launched in any order. If the Zoom HUD is not displaying after doing the above, please uninstall PokerStars and re-download and install PokerStars as the PokerStars installation is more than likely corrupted which we are unable to fix and a PokerStars reinstall should resolve the issue.

[MuslimGirl]

Reinstalling Poker Stars worked. Thanks

[Flag_Hippo]

Thanks for letting me know.

[any2just4u]

Is your PokerStars.app located in your Applications folder when you view it in finder? If not, please move it there. Also on the first run, you must start the PokerTracker import (Get Hands While Playing) BEFORE you launch PokerStars. If PokerStars is open, you must close PokerStars, start the import and then open PokerStars before Zoom will be configured and function properly. This only needs to happen the first time that Zoom is configured on your system. Subsequent runs can be launched in any order. If the Zoom HUD is not displaying after doing the above, please uninstall PokerStars and re-download and install PokerStars as the PokerStars installation is more than likely corrupted which we are unable to fix and a PokerStars reinstall should resolve the issue.

I already did this and doesnt work.
I need help.

[Flag_Hippo]

If you have tried everything suggested above then please enable logging, reproduce this problem and send your log file to us in a Support Ticket so we can see what is going on:

Guide: How to Create & Submit a PokerTracker4.log File