If you are only seeing the hands in your reports when you have tagged them then you likely have active tags in your hand report. In hand reports there is a checkbox labeled 'Show Marked Hands Only' and a drop down for tagging. Make certain that 'Show Marked Hands Only' is unchecked and that the drop down says 'No Tags Selected' by unchecking any checked tags:
Guide: Tagging Handsotherwise please attach a
screenshot of your entire PokerTracker 4 report window.