Hud doesn’t appear

[Florian87]

Hello, I’m playing on a Macbook Pro laptop under MacOS Mojave, and many times Hud won’t load on partypoker, although the Hand History viewer is available for each window.

Any chance we can fix this ? Thanks

[Flag_Hippo]

Whether a HUD will work depends on the specific Partypoker client you are using. Unfortunately partypoker.com no longer provides downloadable hand history files as you play so a HUD will not work there but you can download hands from the partypoker client afterwards and import them into PokerTracker 4 using 'Play Poker -> Get Hands From Disk' to review/track your data:

https://help.partypoker.com/en/poker-he ... nd-history

If you are on a region specific skin with its own player pool that still provides hand history files as you play then a HUD would still be supported:

PartyPoker Configuration Guide

If the HUD isn't working on a Partypoker skin that provides hand histories while you play then please open a Support Ticket with your support bundle attached so we can check your logs:

Guide: How to Create & Submit a PokerTracker 4 Support Bundle