PokerTracker

Hello

I am beta testing the new Winamax client under MacOS X.

The HUD works fine for Cash Game, but doesn't show anything for Tournaments, the tournaments hands are nevertheless correctly imported inside the software and the tables show up in PT4 interface.

I have Launched PT4 with logging enabled. Nothing interesting in the HUD log (no errors), but inside "PokerTracker4.log" I have found this error :

2021/02/07 18:54:23.615 [00914]: [0D72F000][TableManager] (Warning) Could not locate window for table: 'Qualif. Ticket 50€(431603843)#006'
2021/02/07 18:54:23.615 [00000]: [0D72F000][TableManager] Windows Checked: [PokerTracker 4]: "Marathon Sat 2 MILLION WEEK KO(432552979) /" [PokerTracker 4]: "Qualif. Ticket 50€(431603843) /" [PokerTracker 4]: "PokerTracker v4.15.28 - Database: PokerTracker 4 Database" [Winamax]: "Playground" [Winamax]: "Winamax" [Finder]: "PostgreSQL 9.6.20-1" [Finder]: "Téléchargements" [Safari]: "View topic - HUD issue | PokerTracker" [Terminal]: "simon — -zsh — 80×24" [Finder]: "PokerTracker 4" [Dropbox]: "Dropbox" [Bartender 4]: "Bartender 4" [Centre de notifications]: "Notification Center" [Notes]: "Notes" [Meeter]: "Général" [Safari]: "Extensions" [Bartender 4]: "Window" [Spotlight]: "Spotlight" [Dock]: "Dock" [Dock]: "LPSpringboard"
2

It seems the name of the tables have changed in the new software, maybe this problem only affect multi table tournaments.

Let me know if you need new debug information.

Simcode

Thanks for letting us know. I suspect it is because of the #006 part which only appears in one place and not the other, but please attach the full log file to a Support Ticket along with the hand history file from the tournament.
If you happen to still be in the tournament please also attach a screenshot of the full Winamax table window.

Tutorial: Reporting a problem