That's not how it should be working. This sounds like a configuration or database issue so can you please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce the problem you described and then attach your support bundle to a
Support Ticket so we can check your logs and advise you on what to do. The support bundle is created via the 'File -> Create Support Bundle' menu option in PokerTracker 4.