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Importing every hand ever after sesh

PostPosted: Wed Aug 23, 2023 7:18 pm
by FishFingers8
Hi guys, when I stop getting hands after a sessions it imports every hand I've ever player rather than just the new ones. I have both the recommended things checked so wondering if theres a way to stop this and make it just import the new hands or is this just how it works?

Re: Importing every hand ever after sesh

PostPosted: Thu Aug 24, 2023 5:51 am
by Flag_Hippo
That's not how it should be working. This sounds like a configuration or database issue so can you please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce the problem you described and then attach your support bundle to a Support Ticket so we can check your logs and advise you on what to do. The support bundle is created via the 'File -> Create Support Bundle' menu option in PokerTracker 4.

highfalutin