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PokerTracker Crashing

PostPosted: Thu Jun 20, 2024 3:02 pm
by duathlon
In the last two days PT has started crashing repeatedly. Is this just affecting me? I did a software update but it's still happening.

Re: PokerTracker Crashing

PostPosted: Fri Jun 21, 2024 6:27 am
by Flag_Hippo
So we can investigate this and follow up with you go to please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4.

Reproduce the crash then grab this file before restarting PokerTracker 4 again:

\Users\{Mac Login}\Library\Application Support\PokerTracker 4\Logs\PokerTracker4.log

and attach this log file to a Support Ticket. If you are doing anything specific that leads to the crash then please include details of that in your ticket.

highfalutin