PokerTracker

Hi,

I'm starting this thread because it may help to other users facing a similiar problem. I couldn't open PT 4.7.2 during game, fortunatelly, I solved this bug by removing all log files.

I tried to edit Tournament HUD Profiles during playing. To be more specific, I duplicated CG profile and saved it as a tournement profile. HUD started to freeze, I forced to quit PT4, tried to open it again and again and just dock bar icon was bouncing (even after system restart). I fixed the issue by removing all log files.

Last few lines from PokerTrackerHud4.log:

Code: Select all

2013/03/24 19:06:36.451: [B0289000][WindowUpdaterHud] HIGH Command: 10 Time: 30ms
2013/03/24 19:06:41.298: [Hud Main][WindowCover] Handler: Mouse Down: 00000000, Control: false, Cmd: false
2013/03/24 19:06:41.401: [Hud Main][WindowTooltip] Creating new tooltip: Profile: Tournament - Default
2013/03/24 19:06:56.566: [Hud Main][WindowCover] Handler: Mouse Down: 00000000, Control: false, Cmd: false
2013/03/24 19:06:56.712: [Hud Main][WindowTooltip] Creating new tooltip: Profile: Tournament - Default
2013/03/24 19:07:01.676: [Hud Main][WindowCover] Handler: Mouse Down: 00000000, Control: false, Cmd: false
2013/03/24 19:07:01.960: [Hud Main][WindowTooltip] Creating new tooltip: Profile: Tournament - Default
2013/03/24 19:07:04.636: [Hud Main][WindowCover] Handler: Mouse Down: 00000000, Control: false, Cmd: false
2013/03/24 19:07:05.097: [Hud Main][WindowTooltip] Creating new tooltip: Profile: Tournament - Default
2013/03/24 19:08:42.105: [Hud Main][WindowCover] Handler: Mouse Down: 00000000, Control: false, Cmd: false
2013/03/24 19:08:42.631: [Hud Main][WindowTooltip] Creating new tooltip: Player: $10ak07;Stat: Fold to F CBet;Value: 100.00 (1/1);This Session: 100.00 (1/1)
2013/03/24 19:08:42.825: [Hud Main][WindowCover] Handler: Mouse Down: 00000000, Control: false, Cmd: false
2013/03/24 19:08:43.378: [Hud Main][WindowCover] Handler: Mouse Down: 00000000, Control: false, Cmd: false
2013/03/24 19:08:44.267: [Hud Main][WindowCover] Handler: Mouse Down: 00000000, Control: false, Cmd: false
2013/03/24 19:08:44.718: [Hud Main][WindowTooltip] Creating new tooltip: Player: $10ak07;Stat: Fold to F CBet;Value: 100.00 (1/1);This Session: 100.00 (1/1)
2013/03/24 19:08:59.443: [Hud Main][WindowCover] Handler: Mouse Down: 00000000, Control: false, Cmd: false
2013/03/24 19:08:59.709: [Hud Main][WindowTooltip] Creating new tooltip: Profile: Tournament - Default
2013/03/24 19:09:04.175: [Hud Main][WindowCover] Handler: Mouse Down: 00000000, Control: false, Cmd: false
2013/03/24 19:09:04.438: [Hud Main][WindowCover] Handler: Mouse Down: 00000000, Control: false, Cmd: false
2013/03/24 19:09:05.183: [Hud Main][WindowTooltip] Creating new tooltip: Player: $10ak07;Stat: 3Bet Preflop;Value: 0.00 (0/1);This Session: 0.00 (0/1)
2013/03/24 19:10:00.055: [Hud Main][WindowTooltip] Creating new tooltip: Player: Tw1ten;Stat: Fold to F Donk Bet;Value: -- (0/0);This Session: -- (0/0)
2013/03/24 19:10:38.202: [Hud Main][WindowTooltip] Creating new tooltip: Player: Papagenoo;Stat: CBet River;Value: -- (0/0);This Session: -- (0/0)
2013/03/24 19:10:38.960: [Hud Main][WindowTooltip] Creating new tooltip: Player: Papagenoo;Stat: Turn AFq;Value: 60.00 (3/5);This Session: 100.00 (1/1)
2013/03/24 19:10:44.106: [Hud Main][WindowTooltip] Creating new tooltip: Player: LockONNN;Stat: Fold to R Check Raise;Value: -- (0/0);This Session: -- (0/0)
2013/03/24 19:11:18.725: [Hud Main][WindowCover] Handler: Mouse Down: 00000000, Control: false, Cmd: false
2013/03/24 19:11:19.220: [Hud Main][WindowTooltip] Creating new tooltip: Profile: Tournament - Default
2013/03/24 19:11:20.800: [Hud Main][TableMenu] menuEnable: DISABLE
2013/03/24 19:12:14.705: [Hud Main][WindowCover] Handler: Mouse Down: 00000000, Control: false, Cmd: false
2013/03/24 19:12:14.990: [Hud Main][WindowUpdaterHud] Creating new Popup
2013/03/24 19:12:15.004: [Hud Main][WindowPopup] Creating new popup: Popup
2013/03/24 19:12:15.379: [Hud Main][WindowTooltip] Creating new tooltip: Player: bitch131989;Stat: Donk Turn;Value: -- (0/0);This Session: -- (0/0)
2013/03/24 19:12:18.160: [Hud Main][WindowTooltip] Creating new tooltip: Player: vaktimyok;Stat: 3Bet Preflop;Value: 2.04 (1/49);This Session: 0.00 (0/11)
 

Last few lines from PokerTracker4.log:

Code: Select all

Limit Hold'em - Logged In as AnyFace: Query execution time: 12.51899998 ms
2013/03/24 19:06:37.060 [00566]: [- Main -][StatManager] Unable to use cache due to column: live_amt_stack (live_amt_stack)
2013/03/24 19:06:37.073 [00013]: [- Main -][StatManager] Unable to use cache due to column: cnt_tourneys (cnt_tourneys)
2013/03/24 19:06:37.470 [00397]: [- Main -][StatManager] Unable to use cache due to column: live_amt_stack (live_amt_stack)
2013/03/24 19:06:37.480 [00010]: [- Main -][StatManager] Unable to use cache due to column: live_amt_stack (live_amt_stack)
2013/03/24 19:06:42.428 [04948]: [- Main -][StatManager] Stats and reports loaded. Load: 634ms, Custom: 13ms, Dupe: 1ms
2013/03/24 19:06:42.502 [00074]: [- Main -][LayoutManager] Layouts loaded.
2013/03/24 19:06:42.502 [00000]: [- Main -][LayoutManager] Caching profile data.
2013/03/24 19:06:43.440 [00938]: [- Main -][LayoutManager] Caching profile data complete: 938ms
 

By the way, why have log files over 1.5GB?

Which log files did you remove? Old PT4 logs shouldn't affect running at all (unless your hard disk is virtually full?).
PT4 logs are archived in the "Logs" folder for 1 week, but will be removed after that.
Logging can be disabled via the Configure menu, but if you're having any other problems with PT4 please leave it enabled for now so that you can send us the logs if needed.