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E-mail import.

PostPosted: Tue Apr 02, 2013 7:18 pm
by JEbskamp
Hi
I had pokerstars send me a bunch of handhistory files and i wanted to import them into my newly-upgraded pokertracker 4.

I tried using the "Get hands from email" funktion and i starts loading emails but crashes after loading exactly 6 emails (every time) and i need to force quit pokertracker and restart.

Is this feature not supported yet, or am i doing something wrong?


Also... Do you know when HUD for zoom on pokerstars will be supported?


Thanks

Re: E-mail import.

PostPosted: Wed Apr 03, 2013 4:24 am
by WhiteRider
Email import is supported although it's possible that there is something in one of your emails which is causing the problem.
Please open a Support Ticket and report your problem so that we can check your logs and find out what is going on.

If you use GMail you could try configuring your username in PT4 email configuration as "recent:name@gmail.com". That will force it to list only the last month's emails, and might help avoid the problem until we can find out what the actual problem is.