also missing hands after PT3 to PT4 convert

[00Blitz]

Hi,

Similar to this post I also just bought PT4, converted my PT3 database and I'm also missing hands. I did not want to hijack his thread so I created my own.

Is there a conversion log I could look at to see what's failing? Importing the original hand histories is not an option as this will throw away all my hand review notes which causes me to loose my progress tracking.

-edit2-
To add a bit of information. All hands are from the same player on PokerStars.
I have no filters set and if I do a raw query on the DB using the pgAdmin tool from postgresql I get:

Code: Select all

PT3: select count(*) from holdem_hand_player_statistics where holdem_hand_player_statistics.id_player = 50 -> 8003
PT4: select count(*) from cash_hand_player_statistics where cash_hand_player_statistics.id_player = 5  -> 7803


FYI, Player id's are double checked and correct

[WhiteRider]

Did you get any errors reported when you did the conversion? They would tell us which hands failed to import. PT4 is a little more strict about hand histories being correct so it's possible that you have some hands in PT3 which aren't fully correct, and PT4 rejected them. It is also possible that you have some hands which have a strange type which PT4 doesn't handle, although that's less likely for PokerStars.

If you had logging enabled then you'll have a log file from the time you ran the conversion which should tell us where the errors were.
In PT4 go to File > Open User Data Folder and in the window that opens go to the "Logs" folder. If logging was enabled you should have a file from the time you did the conversion. Compress that and attach it to a Support Ticket.
If not, enable logging (Configure > Options) and restart PT4 and run the conversion again and send us the new log file - the current log is in the main user data folder (and only archived to "Logs" after you restart PT4 again).

Tutorial: Reporting a problem