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Trouble after downloading 4.10.2

PostPosted: Wed Oct 09, 2013 11:29 am
by Felixx
After I`ve downloaded the latest version (4.10.2) PT doesent import all of my sng,s.
Everything was working perfect before.
I have a macbook pro 10.8.5.

Re: Trouble after downloading 4.10.2

PostPosted: Wed Oct 09, 2013 11:54 am
by kraada
What error(s) do you get when you try to import while playing? What site are you playing at?

Re: Trouble after downloading 4.10.2

PostPosted: Wed Oct 09, 2013 2:32 pm
by Felixx
I dont get any errors, I`ve played like 60-80 sng,s since yesterday and only 23 is registred.
I play on Pokerstars.

Re: Trouble after downloading 4.10.2

PostPosted: Wed Oct 09, 2013 3:04 pm
by kraada
Are you certain you don't have any filters set in the left hand sidebar? It's possible if there are filters that they're filtering out the data you're looking for. Anything in blue is filtering, so please turn anything in blue off.

Re: Trouble after downloading 4.10.2

PostPosted: Wed Oct 09, 2013 4:06 pm
by Felixx
I turned off all the filters exept *played today* and now everything seems to be ok. Played 103 games.
I only play turbo sng,s and when I turn on the *sng* filter it shows 63 games.
If I turn on the *turbo* filter it shows 26 games.
W *turbo* and *sng* filter on: 26 games.
So idk. It was not like this before.
I play 18 45 and 180 man sng.

Re: Trouble after downloading 4.10.2

PostPosted: Wed Oct 09, 2013 4:14 pm
by kraada
It sounds like some of your tournaments aren't being detected properly. If you could send us some of tournaments that didn't detect as turbo via our support system we'll look into this further for you.