Pokerstars.eu

[laurynas7]

Hi, PT4 does not work after downloading new software from pokerstars.eu. Can anyone tell how to solve this problem?

[kraada]

Do you have PokerStars set to save hand histories and play in English? Are the hands being imported?

[laurynas7]

yes all settings at pokerstars are correct. Hand histories are saved, I play in english, preffered seat is chosen too....as I try to set up the site configuration in "setup assistant" it's always same problem.. I choose pokerstars as my site I play on, i choose the directory of saved hands to import, in next step everything is correct too..then they find 750k duplicates, I try to start getting hands while playing and after some time PT4 closes immediately. when I reopen it and open "setup assistant again" pokerstars are no longer the site I play on...

[kraada]

Please enable logging via Configure -> Options -> Logging Enabled, restart PT4, reproduce this problem and then report it via our support system with the log file - that will help us figure out what is going on here and get it fixed for you. You can find that file by clicking File --> Show User Data Folder in the main PT4 window - the file we need is the text file called PokerTracker4 that is in that folder. Once we have your log file we'll be in a better position to advise you how to get this fixed and working properly.