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2 licenses registered to same email?

PostPosted: Tue Mar 11, 2014 1:08 pm
by dutch81
The pro version was purchased years ago and the small stakes last year. I want to install the pro version on my Macbook and ditch the small stakes but I can't remember the login info. I do have it on 1 other laptop. Checking the "About" screen, it doesn't say small stakes or a button to upgrade. Help me download the Pro version on my Macbook since it's only installed on one other computer? The small stakes is already on 2. I think I registered both to the same email, is that possible?

Re: 2 licenses registered to same email?

PostPosted: Tue Mar 11, 2014 4:29 pm
by kraada
I only see the full version on your account here. If you PM me alternate email addresses I can check on those if you would like. You can see your registration code on your registration codes page. If you test importing one higher stake tournament or cash game table it will be clear which version you have -- the Small Stakes won't import and you will get an error message about it.

Re: 2 licenses registered to same email?

PostPosted: Mon Mar 31, 2014 7:21 pm
by dutch81
Thanks, worked perfectly.

Re: 2 licenses registered to same email?

PostPosted: Wed Aug 20, 2014 8:21 pm
by replacer
kraada wrote:I only see the full version on your account here. If you PM me alternate email addresses I can check on those if you would like. You can see your registration code on your registration codes page. If you test importing one higher stake tournament or cash game table it will be clear which version you have -- the Small Stakes won't import and you will get an error message about it.


hello,
i am new here and sorry for my bad english :-(

i have the same problem. i have two license 59,99 and 99,99$ Holdem (small stack and higher stake) and i cannot import my hands on higher stack tables. (lincense error message)

how can i chance or delete my small stack registration code???

Re: 2 licenses registered to same email?

PostPosted: Thu Aug 21, 2014 3:14 am
by WhiteRider
Please open a Support Ticket and explain the situation so that we can merge your codes.

Re: 2 licenses registered to same email?

PostPosted: Thu Aug 21, 2014 5:47 am
by replacer
WhiteRider wrote:Please open a Support Ticket and explain the situation so that we can merge your codes.


okay, thanks. support ticket is open.


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