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Embedded Videos
Posted:
Thu Apr 09, 2015 3:31 pmby Gabesaurus
Hi,
When I click on the (?) button to watch an embedded video, the video box comes up and a message appears within it saying “Popup Blocked”.
Any idea how to rememdy this?
tx
Re: Embedded Videos
Posted:
Thu Apr 09, 2015 4:14 pmby kraada
You need to update to the most recent version of Java - this is an OS X security feature to block older versions of Java which may present security risks.
Re: Embedded Videos
Posted:
Fri Apr 10, 2015 3:44 amby Gabesaurus
Updated Java and still get “Blocked Pop Up” message
Re: Embedded Videos
Posted:
Fri Apr 10, 2015 7:33 amby kraada
Are you running any other security software?
Re: Embedded Videos
Posted:
Sun Apr 12, 2015 10:56 amby Gabesaurus
No security other than a firewall that came with Mac Air.
Also, I made a mistake saying it was ‘blocked pop up’ it’s blocked ‘plug in'
Re: Embedded Videos
Posted:
Sun Apr 12, 2015 12:28 pmby WhiteRider
Please follow the steps in
this guide to download the correct version of the Flash Player to play the videos.
Re: Embedded Videos
Posted:
Mon Apr 13, 2015 2:53 pmby Gabesaurus
Nothing happens when I right click.
Re: Embedded Videos
Posted:
Mon Apr 13, 2015 4:38 pmby kraada
Please restart PT4 using the logging enabled link on your Start Menu, reproduce this problem and then report it via our
support system with the log file - that will help us figure out what is going on here and get it fixed for you. You can find that file by clicking File --> Show User Data Folder in the main PT4 window - the file we need is the text file called PokerTracker4 that is in that folder. The log will contain the exact version of Java you have installed and we can use it to confirm everything is installed properly for you.
