PokerTracker

Hey guys,
I recently got a MacBook and I love playing Poker on it. However, my HUD disappears when I go to another space. For example, my poker table is open and in the space beside it is Safari. If I move to safari and back to the table, the HUD is gone. If I go to PT and restart the HUD, it comes back. However, I wish it would just stay.
It might just be the way it is because of some apple restrictions or something, but I don't know. Is it normal, do you experience the same ? Is there any workaround ?
Im playing at pokerstars. My PT4 is up to date and im running OS X 10.10.4 on my early 2015 MacBook Pro Retina.
Thanks for any help

We have a few rare reports of this, but we haven't been able to reproduce it. Please open a Support Ticket about the problem and we'll link you to our system so that you get a notification if/when we're able to address this, but in the meantime if this affects you you will need to avoid switching Spaces while you play.

Thank you for the quick reply I'll open the ticket, hopefully it'll be solved one day. I change spaces a lot during play so I don't get bored and make bad decisions. So I guess I'll just restart the HUD more often Since the mac is just a couple of days old, I might as well reset it to see if it solves it.
Thanks for the help, I believe you can close this thread

One thing I just noticed: It only seems to disappear if I change the spaces directly (3 finger swipe left/right). If I go to mission control (3 finger up) and then swype left to the other space and then back the same way via mission control, the hud is still there.Once i bust this turney I will reset my SSD and report back. Got some other problems with other apps anyway

That's a useful distinction! Please make sure you note it in your ticket as well.

Will do ! After formating the SSD and reinstalling OS X it seems to work perfectly now. I'll go on and install my apps to see if one of those might have been the problem. Happy it works for now !

Okay this may sounds weird but I believe Adobe After Effects, or anything that comes with it, is the bad boy here. After its installation the HUD disappeared again. I uninstalled it completely and the hud stays. I will install it again to see if im able to reproduce it to be certain.

I guess that wasn't it, must have been a coincidence. The problem appears and disappears as it wishes. However, I recorded a video. When I switch slowly you can see how the HUD is on the other Space. But if I really move to it, its not there. Anyway, I believe the video explains it best. This is really bugging me, but I guess I've tried all I can and have to live with it for now
https://www.youtube.com/watch?v=0ZCvOeTJ1ig&feature=youtu.be

I wish editing would be possible here for a longer period of time I also found out that swiping TO the table is the problem, not swiping away from it. Here is how I found out:
Leave the table via mission control and go back with 3 finger swipe: Hud is gone.
Leave the table via 3 finger swipe and go back with mission control: Hud is there.
Im just gonna post anything I found out and link this to the ticket

Edit: Also, once the hud is gone and I go to the space without the table and move back via mission control, its there again. This means you can imagine that the HUD moves always to the space I am not on, changing spaces while I swipe to the one Im not on. Its basically trolling me.

Thanks for doing this research! That's extremely helpful.