Update 4.4.14

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Update 4.4.14

Postby soren quist » Wed Apr 27, 2016 12:08 pm

With this update i dont see any note editor appearing on my hud.... ????
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Re: Update 4.4.14

Postby or1angur » Wed Apr 27, 2016 12:15 pm

Same problem.
Notes in HUD disappeared, sometimes 3-rd line in HUD is not visible.
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Re: Update 4.4.14

Postby kraada » Wed Apr 27, 2016 12:49 pm

Please restart PT4 using the logging enabled link on your Start Menu, reproduce this problem and then report it via our support system with the log file - that will help us figure out what is going on here and get it fixed for you. You can find that file by clicking File --> Show User Data Folder in the main PT4 window - the file we need is the text file called PokerTracker4 that is in that folder. If you could include a screenshot as well that would be useful.
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Re: Update 4.4.14

Postby soren quist » Wed Apr 27, 2016 2:05 pm

I wont give you any log as you system does not support any log from me..
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Re: Update 4.4.14

Postby feloone » Wed Apr 27, 2016 6:48 pm

with latest update notes also not appearing in my HUD. and the pt4 bar is gone… i cant even switch to another HUD in order to see if its a particular HUD problem
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Re: Update 4.4.14

Postby WhiteRider » Thu Apr 28, 2016 3:21 am

There were some changes to the Hud to make it work better with Windows magnification on high resolution screens, but it shouldn't affect any specific elements of the Hud. Does the rest of the Hud still look OK?
If you have the table right at the top of the screen, or maximized, please try moving it down a little and see if the PT-icon appears.

Please tell us what operating system you have, and if you're using Windows tell us if you have magnification enabled and what it's set to?
What site(s) do you play at?
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Re: Update 4.4.14

Postby WhiteRider » Thu Apr 28, 2016 4:08 am

I'm seeing that behaviour on Mac and I will let the development team know so that we can get this fixed ASAP.

In the meantime you can revert to v4.14.13 here:
https://www.pokertracker.com/products/P ... .14.14.dmg (Mac)
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Re: Update 4.4.14

Postby or1angur » Thu Apr 28, 2016 6:26 am

Moving the screen doesn't help. Sent .log files to support.
Link in previous post directs to v4.14.14.
Should be https://www.pokertracker.com/products/P ... .14.13.dmg
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Re: Update 4.4.14

Postby soren quist » Thu Apr 28, 2016 8:25 am

or1angur wrote:Moving the screen doesn't help. Sent .log files to support.
Link in previous post directs to v4.14.14.
Should be https://www.pokertracker.com/products/P ... .14.13.dmg


Thanks a lot for the link guys.

However,It appears that notes are inverted now , villain notes are in the place of hero's ones...

So how are we supposed to replace it ?
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Re: Update 4.4.14

Postby kraada » Thu Apr 28, 2016 12:05 pm

We are working on a fix and will release 4.14.15 as soon as it's ready.
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