PokerTracker

Hello!
Since this morning i have problems with mi poker tracker i have updated my pokerstars and when i press get hands while playing i have this message:

Error:PokerStars:Unable to import hand (111515253535353553).Reason:Invalid limit (PÄO.05NL(6 max )) for hand 1115152251511111

Please make certain that you have PokerStars set to save your hand histories in English. If that does not resolve things for you please attach the hand history file in question to a support ticket and we'll investigate further for you.

Same problem after updating italian pokerstars client.
Import is set in english, already checked.

i opened Ticket #212938

I checked it un other forum and they told me there is more people with the same problem, I think its on mac players who updated the pokerstars client.

fegra wrote:Same problem after updating italian pokerstars client. Import is set in english, already checked. i opened Ticket #212938

You will be automatically notified via that ticket once the new version with the fix is available.

georges026 wrote:I checked it un other forum and they told me there is more people with the same problem, I think its on mac players who updated the pokerstars client.

PokerStars.IT & PokerStars.ES have just updated their client and modified the hand history file encoding which has broken the ability to import these hands into PokerTracker. If you open a support ticket and quote reference #6211 we can automatically notify you when an update is available.

With today update HUD is working fine, but still getting many errors due to encoding.

Please send us hand histories with errors and we'll see what we can do to get them importing.

Hy !

Just wanted to say that it works again , i downloaded the new tracker you sent me by the link and ´´voila´´ Thanks for your support.

Sorry i just saw that CAP tables doesnt work . is that normal?

Please send us any hand histories not working via the support system so that we can investigate those as well.