We have a guide for getting things setup with PokerStars and Zoom here:
PokerStars Configuration GuideOn the first run, you must start the PokerTracker import (Get Hands While Playing) BEFORE you launch PokerStars. If PokerStars is open, you must close PokerStars, start the import and then open PokerStars before Zoom will be configured and function properly. Also if your PokerStars.app is not located in your Applications folder when you view it in finder then you should move it there as the Zoom HUD will not work if PokerTracker 4 cannot detect your PokerStars install. If you have any further trouble please open a
Support Ticket and
report your problem so that we can see what is going on.