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PT4 not launching

PostPosted: Mon Oct 16, 2017 1:03 pm
by freesko
Every time I launch, it crashes before I can see the banner. Tried to reinstall but didn't solve the issue. Any suggestions?

Re: PT4 not launching

PostPosted: Mon Oct 16, 2017 5:59 pm
by Flag_Hippo
Please enable logging by pressing the "Alt/Option" key while starting PokerTracker 4 and once the trouble has been reproduced send us your log file in a Support Ticket so we can investigate that. The log file is called 'PokerTracker4.log' and you can find that file here:

/Users/SOME_NAME/Library/Application Support/PokerTracker 4/PokerTracker4.log

Guide: How to Create & Submit a PokerTracker4.log File

Re: PT4 not launching

PostPosted: Mon Oct 16, 2017 7:04 pm
by freesko
Thanks but somehow after few launches/reinstalls it's working fine now.

Re: PT4 not launching

PostPosted: Tue Oct 17, 2017 7:09 am
by Flag_Hippo
Thanks for the update. If the trouble returns send us your log file in a Support Ticket so we can find out what's causing that for you.

highfalutin