Page 1 of 1

pt4 crushes after 10 sec

PostPosted: Thu Apr 12, 2018 8:58 am
by majom
Hi there . need some help with my poker tracker. the days i got some problems with my import and hud . then it runs a little while maybe 1-2 days . but now it end after 10 sek and shutdown .
anybody an idea ? btw its a mac

Re: pt4 crushes after 10 sec

PostPosted: Thu Apr 12, 2018 3:21 pm
by Flag_Hippo
This has been caused by the new 'Split Holdem' games on PokerStars and we have an alpha version of PokerTracker 4 available which blocks the import of these hands since they are not compatible with the current database structure. If you want to be automatically notified when that's available and/or have access to this alpha version then please open a Support Ticket. In the meantime you shouldn't use PokerTracker 4 while playing these games and manually move any Split Holdem hand histories from your PokerStars folder to your 'Processed' folder (or another location) before using PokerTracker 4 again.

Re: pt4 crushes after 10 sec

PostPosted: Thu Apr 12, 2018 8:13 pm
by majom
thats true .yesterday was the first time i played this new shit and after this it crushes

highfalutin