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ACR Update - PT4 not collecting hands / Not seeing HUD

PostPosted: Wed Jan 20, 2021 8:24 pm
by pma_foyl
ACR update this morning and now PT4 is not working at all on the SNGs. No HUD, no hand collecting, etc.

On the PLO cash games, it was putting up a HUD, but didn't appear to be collecting hands.

Anyone else having issues today?

Thanks

Re: ACR Update - PT4 not collecting hands / Not seeing HUD

PostPosted: Thu Jan 21, 2021 8:43 pm
by Flag_Hippo
WPN released an update which slightly changed their hand histories. Due to this change, PokerTracker was rejecting the hands as an invalid BB. We have resolved the issue and you can download and install the latest version with the fixes here:

macOS
PokerTracker v4.15.28 - Download

Any hands that you played which failed to import will need to be manually imported into PokerTracker via 'Play Poker -> Get Hands from Disk -> Select Directory'.

Re: ACR Update - PT4 not collecting hands / Not seeing HUD

PostPosted: Fri Jan 22, 2021 8:59 am
by svgr72
Flag_Hippo wrote:WPN released an update which slightly changed their hand histories. Due to this change, PokerTracker was rejecting the hands as an invalid BB. We have resolved the issue and you can download and install the latest version with the fixes here:

macOS
PokerTracker v4.15.28 - Download

Any hands that you played which failed to import will need to be manually imported into PokerTracker via 'Play Poker -> Get Hands from Disk -> Select Directory'.



Any new releases for windows?

Re: ACR Update - PT4 not collecting hands / Not seeing HUD

PostPosted: Sat Jan 23, 2021 8:01 am
by Flag_Hippo
svgr72 wrote:Any new releases for windows?

PokerTracker v4.15.28 has now been officially released and can be accessed via the downloads page.