enabled notecaddy but it won't launch

[rowhousepd]

Yesterday NoteCaddy & PT4 were working fine, but after restarting my computer today (with no other modifications made to the software), there's apparently no option to launch NC from within PT4. When I go to PokerTracker Apps > NoteCaddy, I'm only given the option to Enable or Disable it. I've toggled it on and off, restarted the program, etc., and that's all I can do. Usually, there's the option to start NC from here. Basically, it just disappeared.

Any ideas what's up? :/

[rowhousepd]

Here's a screenshot in case that wasn't clear.


https://i.gyazo.com/bb56f0e64e83e08ab3d ... 01324e.png

[nostrakhan]

Hi rowhousepd,

You may want to try resetting your NoteCaddy settings to factory defaults, to see if it solves the issue:

*Resetting PT4 NC Settings Back To Factory Defaults*
1. Close PT4 and navigate to: C:\Users\[WindowsUsername]\AppData\Local\PokerTracker 4\Data\AppsData\Tm90ZUNhZGR5.
2. Make a backup of the .xml files (copy/move them somewhere else on your pc).
3. Delete the .xml files from the directory in step 1.
4. Restart PT4, go into NoteCaddy and adjust your settings as you prefer again (File → Settings).
5. If you use Color Definitions, then import the ColorDefinitions.xml that you backed up from step 2, into NoteCaddy → Tools → Import Color Definitions.
6. Reset and reprocess the notes (File → Reset Notes).

[rowhousepd]

Hi rowhousepd,

You may want to try resetting your NoteCaddy settings to factory defaults, to see if it solves the issue:

*Resetting PT4 NC Settings Back To Factory Defaults*
1. Close PT4 and navigate to: C:\Users\[WindowsUsername]\AppData\Local\PokerTracker 4\Data\AppsData\Tm90ZUNhZGR5.
2. Make a backup of the .xml files (copy/move them somewhere else on your pc).
3. Delete the .xml files from the directory in step 1.
4. Restart PT4, go into NoteCaddy and adjust your settings as you prefer again (File → Settings).
5. If you use Color Definitions, then import the ColorDefinitions.xml that you backed up from step 2, into NoteCaddy → Tools → Import Color Definitions.
6. Reset and reprocess the notes (File → Reset Notes).

Perfect! That seems to do that trick. Not sure why it suddenly stopped, but it's back to normal. Thanks, nostrakhan!

[joey716]

So can I jump in this thread? I had same problem. I did the reset and NoteCaddy had to redo or reload all the notes. Now the problem is in the Note Caddy HUDS the NC player overview icon does Not appear in any of the HUDS cash or MTT ?? Am I forgetting to check something ? Can anyone help ??

[nostrakhan]

So can I jump in this thread? I had same problem. I did the reset and NoteCaddy had to redo or reload all the notes. Now the problem is in the Note Caddy HUDS the NC player overview icon does Not appear in any of the HUDS cash or MTT ?? Am I forgetting to check something ? Can anyone help ??

Hi joey716,

It's likely your best best to wait until the next NC beta update for PT4. This current version is not very usable.