Bug since the last update

[pat_viral]

Hello

I have a Bug since the last update, NoteCaddy closes automatically, And it's really annoying how to fix the problem?

[Flag_Hippo]

Please restart PokerTracker 4 using the logging enabled link on your Windows Start Menu and reproduce this issue. Once that's done please attach these files from your 'Logs' folder to a Support Ticket:

C:\Users\{Windows Login}\AppData\Local\PokerTracker 4\Logs\PokerTracker4.log
C:\Users\{Windows Login}\AppData\Local\PokerTracker 4\Logs\NoteCaddy.log
C:\Users\{Windows Login}\AppData\Local\PokerTracker 4\Logs\NoteCaddy.Errors.log

You can access the 'Logs' folder with those files by selecting 'File --> Open User Data Folder' in PokerTracker 4.

[pat_viral]

thank you, it's done

[pat_viral]

no answer ?

[pat_viral]

Hello

Why haven't I heard back after almost 5 days? via the https://support.pokertracker.com/user/viewticket ??

[pat_viral]

At least tell me your request has been taken into account and we are getting back to you?

It's the most frustrating to stay in the unknown