PokerTracker

My notecaddy stats aren't loading when I go into my games.

On my game hud if you hover over the icon it says "missing application: notedcaddy". But notecaddy is enabled in my PT4 tracker. I can add notecaddy stats to the HUDs so why isn't it working in game?

Hello,

If Notecaddy is not working specifically in that poker room only, it could mean that some recent update might have broken functionality while using NC there. Let us know the specific room you are playing on where NC does not work.

If it is not working in general for any poker room you can try to reinstall the definitions package you are currently using in "Manage My Ultimate packs" and reset notes & process hands for the database. This will fix any issues with the def.package and make sure all hands are processed for notes.

Let me know if this helped before we try to reinstall NC.

Best wishes,

nokaspokas

HI,

It doesn't work on multiple sites - I can't find " manage my ultimate packs" where is this?