New Ignition Version breaks hand catcher

[moneyfunnel]

The Ignition Hand Grabber has now been updated and it will be downloaded and installed when you next start/restart PT4.

Thank you very much!

[epalanb]

The Ignition Hand Grabber has now been updated and it will be downloaded and installed when you next start/restart PT4.

Thanks guys
Seems to be working again for me

[mooch62]

The Ignition Hand Grabber has now been updated and it will be downloaded and installed when you next start/restart PT4.

My Hand Grabber updated but PT4 is still not grabbing hands from either Zone or regular tables.

[mooch62]

Nevermind, things seem to be going fine! Thanks for the fix.

[sedels3]

It's working fine for me but I'm only getting the HUD on 2 of my 3 tables for some reason even though I can see 3 active tables in the manager. Any ideas?

Edit: it looks like it didn't work on one of the tables for some reason but I am able to have it on 3 tables at once.

[Seazyceaz]

Mine still isn’t working, is there something I need to do to install?

[sedels3]

It's working fine for me but I'm only getting the HUD on 2 of my 3 tables for some reason even though I can see 3 active tables in the manager. Any ideas?

Edit: it looks like it didn't work on one of the tables for some reason but I am able to have it on 3 tables at once.

Its happening a bunch now. On some tables the hud shows up, on others it doesnt but in both cases I can see the hands in the db. I also should mention I'm using an rdp client connected to a windows VM.

[MyLastGamble]

This worked for me for like a day and now it doesn't work on any table

[Flag_Hippo]

If your Hand Grabber isn't currently working can you please send us your log files. Enable logging in PokerTracker 4 via 'Configure -> Options -> Enable Logging' and restart PokerTracker it. Next start your poker client, reproduce the issue and go to 'File > Open User Data Folder' in the PokerTracker 4 menu and open the 'Logs' folder in the window that appears. Compress all of the files there (not the Archive folder, just the files) and attach those to a Support Ticket. Thank you