The HUD doesn't show when IGNITION is updated

[kobeizdabest]

HUD not showing up for Ignition today. Has anyone else had this problem or is it on my end?

[Flag_Hippo]

I am not aware of an issue at this time. Please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this problem and then attach your support bundle to a Support Ticket so we can check your logs. The support bundle is created via the 'File -> Create Support Bundle' menu option in PokerTracker 4.