Time incorrect Bodog - Ignition hand grabber

[kheso]

In the last two PokerTracker updates, I had some issues. In the previous one, I had to reinstall everything, and now there's this problem with the time showing 3 hours earlier than the actual hand time.

[JorgeNuts]

i have the same problem, i can see the hands of IPOKER but the bodog not, i dont know if the problem is the pt4 or bodog plataform

[Flag_Hippo]

i have the same problem, i can see the hands of IPOKER but the bodog not, i dont know if the problem is the pt4 or bodog plataform

What version of PokerTracker 4 are you using? Where exactly are you not seeing the hands? Is your HUD working on Bodog? If the HUD is updating as each hand displayed then the hands are in your database however as discussed earlier in this thread there is an issue with PokerTracker v4.18 where Ignition/Bodog hands are importing with an incorrect time and this can impact if hands are displayed when a report is based on a specific time period such as the 'Play Poker' section however the hands will be visible in 'View Stats'. If you open a Support Ticket we can notify you when a fix is available and in the meantime you can revert to PokerTracker v4.17.15 here (unless you have also updated PostgreSQL beyond v12) where new hands will import with the correct time again. Unfortunately this will not fix hands that have already been imported - they will need to be purged from the database and reimported.

[kheso]

So, we shall wait until next update for this to fix, right?

[Flag_Hippo]

So, we shall wait until next update for this to fix, right?

Yes. In the meantime you can revert to PokerTracker v4.17.15 here (unless you have also updated PostgreSQL beyond v12) where new hands will import with the correct time again.

[kheso]

Just installed the new update.
Problem has been fixed.
Thanks.